Privacy Policy

Last Updated: July 21, 2026

At NuvelaSkin™, protecting your privacy and personal information is one of our highest priorities.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or purchase products from us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide a smooth, secure, and personalized shopping experience.

Information You Provide

We may collect personal information when you:

• Place an order

• Create an account

• Subscribe to updates or promotional messages

• Contact our customer support team

• Participate in surveys, reviews, or promotions

The information collected may include:

• Full name

• Email address

• Phone number

• Shipping address

• Billing information

• Payment-related details

• Order history and customer service communications

Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address

• Browser type and device information

• Operating system

• Website activity and browsing behavior

• Pages viewed and interactions with our website

This information helps us improve website performance and provide a better shopping experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Order Processing & Delivery

To:

• Process payments

• Confirm and manage orders

• Arrange shipment

• Provide tracking updates

• Handle returns and customer requests

Improving Customer Experience

To:

• Improve website functionality

• Understand customer preferences

• Develop better products and services

• Create a more personalized shopping experience

Communication

With your permission, we may use your information to:

• Send product updates

• Share promotions and special offers

• Provide important service notifications

You may unsubscribe from promotional communications at any time.

Security & Fraud Prevention

We may use information to:

• Detect suspicious activities

• Prevent unauthorized transactions

• Protect customers and our business operations

3. Data Security & Protection

At NuvelaSkin™, we take reasonable measures to protect your personal information.

We use security practices including:

🔒 Secure Encryption
Sensitive information is transmitted through protected systems using industry-standard security technology.

🔒 Restricted Access
Personal data is only accessible to authorized personnel and service providers who require it to perform necessary business functions.

🔒 Payment Protection
We do not store complete credit or debit card information on our servers after payment processing is completed.

4. Sharing of Information With Third Parties

We do not sell, rent, or trade your personal information for independent third-party use.

However, we may share limited information with trusted service providers that help us operate our business, including:

• Payment processing providers

• Shipping and fulfillment partners

• Website hosting services

• Customer support tools

• Marketing and analytics providers

These partners only receive information necessary to provide their services.

5. Advertising & Marketing Technologies

To improve advertising performance and provide more relevant content, we may use cookies, pixels, and similar technologies from trusted advertising partners.

These partners may collect information about your interactions with our website and other online activities.

Our advertising partners may include:

Meta (Facebook / Instagram)
https://www.facebook.com/privacy/policy

Google
https://policies.google.com/privacy

AppLovin
https://legal.applovin.com/privacy

The information collected by these platforms is managed according to their own privacy policies.

You may control advertising preferences through your browser settings or directly through these providers.

6. Cookies Policy

Our website uses cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember information and improve functionality.

We use cookies for:

Essential Cookies

Required for basic website functions, including:

• Shopping cart operation

• Checkout process

• Account features

Analytics Cookies

Used to understand:

• Website traffic

• Customer interactions

• Website performance

Marketing Cookies

Used to:

• Measure advertising effectiveness

• Show more relevant advertisements

• Improve marketing campaigns

You may disable cookies through your browser settings. However, some website features may not work properly without cookies enabled.

7. Third-Party Websites

Our website may contain links to external websites, applications, or services.

These third-party websites operate independently and have their own privacy policies.

NuvelaSkin™ is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing personal information.

8. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California privacy laws.

These rights may include:

• Requesting access to personal information collected about you

• Requesting correction of inaccurate information

• Requesting deletion of certain personal information

• Opting out of certain data sharing practices

To submit a privacy-related request, please contact us using the information below.

9. Children’s Privacy

NuvelaSkin™ does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us immediately, and we will take appropriate steps to remove the information.

10. Data Breach Response

In the unlikely event of a security incident involving personal information, we will take appropriate action, including:

• Investigating the issue

• Taking steps to secure affected systems

• Notifying affected customers when required by applicable laws

11. Email Communication & CAN-SPAM Compliance

We may use email addresses provided by customers to:

• Send order confirmations

• Provide shipping updates

• Respond to customer inquiries

• Share promotional messages when permission has been provided

We follow applicable email marketing regulations:

• We do not use misleading sender information

• Promotional emails are clearly identified

• Customers may unsubscribe at any time

• Opt-out requests are processed promptly

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

PetSmart
4550 W Pico Blvd
Los Angeles, CA 90019
United States

📞 Phone: +1 (323) 602-0874
📧 Email: service@nuvelaskinvip.com

Thank you for trusting NuvelaSkin™.

We are committed to protecting your privacy while providing a safe, reliable, and enjoyable shopping experience for you and your pets.