Shipping Policy

At NuvelaSkin™, we understand that receiving your pet essentials safely and on time is an important part of your shopping experience.

This Shipping Policy explains how we prepare, process, and deliver your orders, so you can shop with confidence.

Our Shipping Approach

At NuvelaSkin™, we focus on providing convenient access to carefully selected pet products for modern pet families.

To improve efficiency and maintain product availability, orders may be fulfilled through trusted fulfillment partners and distribution centers.

This approach allows us to:

🐾 Provide quality pet essentials at accessible prices

📦 Maintain reliable inventory and efficient order fulfillment

🌎 Serve pet parents across different regions with flexible delivery options

We appreciate your understanding as we work to create a smoother and more reliable shopping experience.

1. Order Processing & Shipping Costs

Every NuvelaSkin™ order goes through careful preparation before shipment.

Order Processing Time

Please allow 1–3 business days for order verification, quality inspection, packaging, and shipment preparation.

During holidays, promotions, or periods of high order volume, processing may require additional time.

Shipping Fee

Shipping fees are calculated based on your delivery location and available shipping options at checkout.

Free shipping promotions may be available during selected campaigns.

2. Estimated Delivery Times

Delivery times may vary depending on your location, carrier conditions, and seasonal demand.

Delivery estimates begin after your order has been processed and shipped.

Please note that estimated delivery windows are not guaranteed dates, as unexpected carrier delays, weather conditions, or local delivery factors may affect arrival times.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may take 24–72 hours to update after shipment

• Some packages may show limited tracking updates while moving between facilities

• Your order remains safely in transit even if tracking information appears unchanged temporarily

4. Customs, Duties & International Orders

For international shipments, customs policies may vary depending on the destination country.

Customers are responsible for any applicable:

• Import duties

• Taxes

• Customs charges required by local regulations

NuvelaSkin™ is not responsible for delays caused by customs inspections or local clearance procedures.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure faster delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

📧 service@nuvelaskinvip.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every order to arrive safely and in excellent condition.

Damaged Items

If your package arrives damaged:

Please contact our support team within 72 hours of delivery and provide photos of the item and packaging.

We will review your request and assist with an appropriate solution.

Lost Packages

If your tracking information confirms that your package has been lost during transit:

Please reach out to our customer support team, and we will help resolve the issue.

Customer Support

If you have any questions regarding your shipment, please contact us:

PetSmart
4550 W Pico Blvd
Los Angeles, CA 90019
United States

📞 Phone: +1 (323) 602-0874
📧 Email: service@nuvelaskinvip.com

Thank you for choosing NuvelaSkin™.

We appreciate your trust and are committed to making every pet care experience simple, reliable, and enjoyable.