Terms of Service

Welcome to NuvelaSkin™.

These Terms of Service (“Terms”) describe the rules, responsibilities, and conditions that apply when you access or use our website, purchase our products, or interact with our services.

By visiting our website, placing an order, or using any services provided by NuvelaSkin™, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please review these Terms carefully before using our website.

SECTION 1 - Website Access & Account Responsibilities

By using our website, you confirm that you are legally permitted to enter into agreements in your place of residence.

When using our services or placing an order, you may be required to provide information such as:

• Email address

• Shipping details

• Billing information

• Payment information

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account information and for all activities performed through your account.

SECTION 2 - Product Information

At NuvelaSkin™, we make every effort to ensure that product descriptions, images, specifications, and details displayed on our website are accurate.

However, please note that:

• Product colors may appear differently depending on your device settings

• Product appearance may vary slightly from images shown online

• Information, pricing, availability, or product details may be updated without prior notice

We reserve the right to modify, discontinue, or limit products at any time.

SECTION 3 - Orders & Purchase Agreement

When you submit an order, you are making a request to purchase products from NuvelaSkin™.

Orders are subject to review and approval.

We reserve the right to:

• Accept or decline orders

• Limit quantities purchased

• Cancel orders due to pricing errors, payment issues, suspected fraud, or inventory limitations

Your order is considered accepted only after payment has been successfully processed and an order confirmation has been issued.

Purchases are intended for personal use only and may not be resold without authorization.

SECTION 4 - Pricing & Payment Information

All prices displayed on our website are subject to change without notice.

The final price charged will be the amount shown at checkout and confirmed in your order confirmation email.

Prices may not include:

• Shipping fees

• Taxes

• Import duties or customs charges (where applicable)

You agree to provide accurate payment and billing information when completing a purchase.

By submitting payment details, you confirm that:

• You are authorized to use the selected payment method

• The payment information provided is accurate

• You agree to pay all applicable charges associated with your order

SECTION 5 - Shipping & Delivery

We work to ensure your order is processed and delivered efficiently.

Delivery times provided on our website are estimates only and may be affected by:

• Shipping carriers

• Weather conditions

• Customs processing

• Other circumstances beyond our control

Once your package has been handed to the shipping carrier, responsibility for transit delays belongs to the carrier.

Please refer to our Shipping Policy for additional details.

SECTION 6 - Intellectual Property Rights

All content available on the NuvelaSkin™ website, including but not limited to:

• Brand names

• Logos

• Images

• Product designs

• Text content

• Graphics

• Website layout

is owned by or licensed to NuvelaSkin™ and protected under applicable intellectual property laws.

You may use website content only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, or use our materials without prior written permission.

SECTION 7 - Third-Party Services & Links

Our website may include links, integrations, or services provided by third parties.

These third-party services are provided independently, and NuvelaSkin™ does not control or guarantee the accuracy, security, or availability of external websites.

Any interaction with third-party websites is done at your own discretion and risk.

SECTION 8 - Payment & Customer Information Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that certain information may be processed through trusted service providers, including payment processors and website technology partners, to complete your transactions and improve your shopping experience.

SECTION 9 - Customer Feedback

If you provide reviews, comments, suggestions, photos, or other feedback to NuvelaSkin™, you grant us permission to use that content for business purposes, including improving products, services, and customer experiences.

You confirm that any submitted content:

• Does not violate third-party rights

• Is accurate to the best of your knowledge

• Does not contain harmful, illegal, or inappropriate material

We reserve the right to remove content that violates these Terms.

SECTION 10 - Website Accuracy

Occasionally, information on our website may contain errors, including:

• Product descriptions

• Pricing information

• Promotions

• Availability

• Shipping details

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

SECTION 11 - Prohibited Activities

You agree not to use our website for unlawful purposes, including but not limited to:

• Attempting unauthorized access

• Uploading harmful software or malicious code

• Misusing website content

• Collecting customer information without permission

• Engaging in fraudulent activities

• Interfering with website operation or security

We reserve the right to restrict access or terminate accounts that violate these Terms.

SECTION 12 - Disclaimer

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and quality products, NuvelaSkin™ does not guarantee that:

• Website access will always be uninterrupted

• Information will always be completely error-free

• Products will meet every individual expectation

Use of our website and products is at your own discretion.

SECTION 13 - Limitation of Liability

To the maximum extent permitted by law, NuvelaSkin™ shall not be responsible for indirect, incidental, or consequential damages resulting from:

• Website use

• Product purchases

• Shipping delays

• Third-party services

• Circumstances beyond our reasonable control

SECTION 14 - Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective once posted on this page.

By continuing to use our website after updates are published, you agree to the revised Terms.

SECTION 15 - Contact Information

If you have questions regarding these Terms of Service, please contact us:

PetSmart
4550 W Pico Blvd
Los Angeles, CA 90019
United States

📞 Phone: +1 (323) 602-0874
📧 Email: service@nuvelaskinvip.com

Thank you for choosing NuvelaSkin™.

We appreciate your trust and are committed to providing a reliable, transparent, and enjoyable shopping experience for pet families everywhere.